Office/Customer Service Associate
Crowe Electric in Norwell, MA is looking to hire a full-time Office / Customer Service Associate to provide top-quality customer service and help our office run smoothly. Are you a customer service rock star? Would you like to work with an established local company? Have you been searching for a company that will value your contributions? If so, please read on!
This full-time position earns a competitive wage. We provide amazing benefits, including medical, dental, paid time off (PTO), a 401(k), paid vacation time, and bonuses. If this sounds like the right full-time opportunity for you, apply today to join our electric company!
About Crowe Electric
Founded in 2017, we have been, and always will be, committed to providing exceptional residential and commercial electrical services to the residents of our community. We provide quality workmanship on all projects, big and small.
Our certified master electrician and team of expert electricians are fully trained and highly skilled. We make sure that our electricians are fully qualified and capable of handling all electrical components on any project. Our employees pride themselves on their up-to-date knowledge and expertise, and we aim to help them stay at the top of their game. To that end, we provide training and a strong team culture. We also offer great benefits so that our employees know how much we value the excellent work they do.
A Day in the Life of an Office/Customer Service Associate
As an Office / Customer Service Associate, you are an invaluable member of our office team. You are tasked with managing a high volume of incoming phone calls and emails. Listening carefully, you identify and assess our customers’ needs and then provide them with accurate information to help resolve their concerns. As you interact over the phone, you enter a detailed record of the call into our database. You also process and file any documents related to the call. As needed, you schedule technicians to go out to our customers’ homes.
You also maintain our financial records by reviewing any outstanding bills and reaching out to clients as needed. Using your positive and friendly disposition, you also create our weekly blog and social media posts to keep our customers informed. By going the extra mile, you assure our customers that they can trust our company with even their toughest electrical challenges. It brings you great joy seeing that our customers are taken care of!
Qualifications for an Office/Customer Service Associate
- Experience using Google Docs
Experience with QuickBooks, Service Titan, and marketing is preferred but not required. Are you a self-motivated problem solver? Do you have excellent communication skills, both written and verbal? Can you effectively prioritize multiple tasks? Do you understand the importance of teamwork? If yes, you might just be perfect for this full-time position!
Are you Ready to Join our Office Team?
If you feel that you would be right for this full-time office job with our electric company, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!